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Design Thinking

Optimize the customer experience with Design Thinking
8.0
12 reviews
  • The ins & outs of Design Thinking, methods and tools
  • Translate new user insights to personas and customer journeys
  • Learn how to transfer promising ideas into prototypes, test and implement
  • Communication, Customer Experience, Digital & Marketing
  • Training
  • 2 days
  • 1.295,-

General information

Design Thinking allows you a new outlook on problems. The combination of creative and analytical thinking gives you new insights and ideas. The training Design Thinking offers you the possibility to work with this yourself. You discover what’s essential in generating user insights and how to translate these into personas and customer journeys. Then you learn how to transform the most promising ideas into a prototype and how to set up experiments to test your prototype. Finally, you get to define the conditions for a successful implementation.

In 2 days you learn

  • The 5 Steps of Design Thinking
  • Methods for acquiring customer insights
  • To utilise customer insights for the development of personas
  • Mapping out the current and desired customer journey and touchpoints
  • To co-create with the target group
  • To generate ideas
  • To develop and test prototypes
  • To develop the selected idea into a service design blueprint
  • Design Thinking and Service Design tools
  • Implementation within your organisation and success factors
  • Implementation based on your case

This training is also available in Dutch ›

The program consists of the following parts:

  • What is Design Thinking and Service design?
  • Generating and understanding customer insights, framing the challenge
  • Customer insights and translating the challenge into innovative ideas
  • Translating the prototyping, testing and implementation into a Service blueprint

This training does not require any preparation in advance.

After the training you will receive a certificate of participation.

Experts from the field

Beeckestijn Business School works with outstanding experts with a lot of experience within the field they operate in. This way our lessons are a mix of theory and practice, and we use inspiring cases and examples from the field.

Sabine Croes

Business Designer at Perspective

  • 10,0

“The course material is first clearly explained, followed by practical application through exercises. There is plenty of variety in the program and it is interactive.”

Annet Korevaar-Blom
Source: Beeckestijn Evaluation, spring 2024


  • 9,0

“A lot of interaction, good to see that the training takes place in small groups. Sabine comes across as very calm and open.”

Elise Belaen
Source: Beeckestijn Evaluation, spring 2023


  • 8,0

“The training was very good and inspiring. There was a positive atmosphere and space for everyone (not literally but figuratively). A great case was used as the subject. It was also challenging in terms of mindset.”

Source: Beeckestijn Evaluation, spring 2023


More reviews coming soon

“I recently attended the Design Thinking course, and I can wholeheartedly say it was an amazing experience! The course provided an in-depth and interactive approach to the creative process and equipped me with the tools to look at problems in a new way and find innovative solutions.”

Linda van der Pot

For whom is this training intended

This training is for everyone involved in experience; marketing managers, brand managers, online marketers, communication professionals, category managers, product managers, content specialists and UX developers. In short, everyone who wants to work on developing solutions based on customer research. For this training, we expect the skills level of a bachelor’s degree holder.

Dates & locations

Investment

Collegegeld (incl. arrangementskosten) 1.295,-
Totale kosten 1.295,-
Alle prijzen zijn exclusief BTW. Voor BTW vrije facturatie geldt een opslag van 10%

Praktische informatie

  • This price does not include VAT
  • Including coffee, tea and lunch
  • VAT free invoice possible

Following a course is a well-considered choice. Not only do you invest time and money, you also want to be sure that the training of your choice optimally matches your knowledge needs, career wishes and personal situation.

And we are happy to help you with that.

Course advisors

Design Thinking

  • Next starting date: 11 March 2025
  • Amsterdam, Capelle aan den IJssel, Eindhoven, Leusden, Online , Utrecht

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Following a course is a well-considered choice. Not only do you invest time and money, you also want to be sure that the training of your choice optimally matches your knowledge needs, career wishes and personal situation.

And we are happy to help you with that.

Course advisors